常用口语-美式配音

员工常用英语规范

一、与客户见面或客户进营业厅时：

1.您好；Hello!

2.您好！需要我帮忙吗？

What can I do for you?

3.您好！请问办理什么业务？

What business do you need to do?

4.请。Please.

二、客户咨询有关问题时：

1.您好，您的这项业务需要这样办理……

Let me show you what we can do ……

2.您好，请您先填单，拿好号，然后到X号窗口办理这项业务；

Please fill in these forms, hold the queue number and go to Window xx.

三、为客户办理业务时：

1．请出示您的身份证；

Please show me your ID./ Would you mind showing me your ID?

2．对不起，麻烦您用钢笔（签字笔）填写；

Excuse me, please fill in it with a pen(felt-tip pen).

3．请把凭证（支票、凭条）XX项填上；

Please fill out this term in the form/check.

4．您的凭条（凭证、支票）XX项填写有误，麻烦您重填一份好吗？

There is something wrong with this item in the form, would you mind filling out another one，please?

5．您的款项有误，请您复点一遍；

Your fund is wrong, p